Thermo King’s Unmatched Dealer Network Keeps Fleets Moving
Thermo King is focused on more than transport refrigeration units (TRUs). No matter the size of your fleet, we’re here to provide support before, during and after your vehicles hit the road. This is especially true when it comes to service and maintenance.
“We understand that our customers do not profit when a truck is sitting idle,” said Joey DeLoach, dealer development leader at Thermo King Americas. “Our dealers are all about getting our customers’ vehicles back on the road as soon as possible."
There are multiple ways that our dealer network can help improve your fleet’s performance:
Expert technicians – Each Thermo King dealer employs factory-trained and certified technicians who offer industry-leading skills and extensive knowledge of transport temperature control solutions.
“If a customer experiences an issue, our technicians have likely seen it before and will know how to quickly address your situation,” said DeLoach. “Our certified technicians are highly trained and are required to complete extensive continuing education to maintain their certifications. So, whether you have a brand-new TRU or an older Thermo King unit, you can feel confident that you are getting help from an expert,” he explained.
Location, location, location + mobile service – With 180+ dealerships positioned throughout North America, our dealers are available to respond quickly with service and parts to protect your assets. They can help keep your fleet moving to help support vehicle uptime.
“Regardless of your location, we are able to dispatch one of our more than 600 North American mobile service trucks to support your needs,” said DeLoach.
Always-open online parts store – Our buyer-friendly Thermo King® Online Parts Store means you can quickly find the right part and the nearest authorized Thermo King dealer, whether you’re working in your repair shop or out on the road.
Customer support – Our 24/7 service line at 1-888-887-2202 and online Dealer Locater can help you quickly pinpoint the closest service location when you need it most. “It’s all about getting your refrigeration unit serviced quickly to protect the load,” said DeLoach.
Blue Track by Thermo King®: Enhanced customer service – Select Thermo King dealers offer an enhanced level of service called Blue Track by Thermo King. This customer-centric service-excellence model is offered by select dealers throughout the United States and in Canada.
How Blue Track by Thermo King works:
Dealers who have achieved the “Blue Track by Thermo King” title provide heightened service offerings that enhance every step of the service process: from arrival and triage to express lane service and parts availability.
Blue Track by Thermo King dealers have completed additional training that focuses on lean improvements. This training helps to streamline the service process. Once certified, BlueTrack by Thermo King dealers can offer you:
- Real-time repair updates
- An enhanced level of readily available parts
- Triage and express service
- Extended dealership hours
These dealers set new industry standards in transport refrigeration.
“While we have high expectations for all our Thermo King dealers, our Blue Track by Thermo King dealers are open longer hours, receive more training and are monitored and ranked on their performance,” said DeLoach. “For example, we carefully track their dwell time to ensure these elite dealers are meeting customers’ needs as quickly as possible,” he said.
Beyond maintenance and repair
When it comes to your fleet, our goal is to get your equipment serviced and back out on the road as soon as possible.
“When you go to Thermo King for service, you know you’re going to a specialist who understands your needs and has the same goal in mind: keeping your fleet on the road,” said DeLoach.
Learn more about how Thermo King’s fleet service goes the distance for your fleet.
